Our Policy

Your Responsibility:
It is recommended that you routinely apply a protective coating to your Tiki statues in order to avoid premature aging caused by possible natural elements. Culbertson Imports will not be responsible for damages as a result of improper maintenance and care.

Restocking Fee:
An additional 15% restocking fee will be assessed to all orders that have been processed.This means
any order that is packaged and ready to leave the warehouse and also orders that have been shipped.
In the event that your order has been shipped, please understand that you may return it within 7 days of receipt
but you will not be refunded the shipping costs or the 15% restocking fee.
PLEASE NOTE THAT BAMBOO PRODUCTS, PALAPA KITS, AND THATCH are ABSOLUTELY NONRETURNABLE.

Shipping:
We are using FedEx - U.S for most orders.
Some orders, depending on the sizes and/or dimensions of the packages, can shipped using different carrier or freight companies.
If you want to use your preferred carrier and provide us with your account #, let us know and we will see if we can arrange it.
But note that there will be an additional $50 fee for any special shipping arrangements that require us to deliver to the shipping agency and to make special shipping quotes out of our routine and standard practices.

You can always give us your FedEx account # if you prefer that we use it.
We currently only Ship to the continental U.S., however we can make exceptions and try to assist you.
Delivery times:
5-10 business days within the contiguous U.S.Pending funds are received and deposited in our bank.
(Please contact us for a quoted rate, additional charges may apply)

Service days: Monday-Friday
Delivery area available to all 50 U.S. states.
(Exceptions: FedEx Home Delivery and Ground cannot deliver to P.O. boxes and packages weight limit is 150lbs.)

If one of your products weights over 150 lbs and/or is longer than 8 feet, we will have to use a trucking company.
In this case, select the first shipping method (Pick-up ONLY, which also applies for oversize/overweight packages/products).
After checkout, where you will only pay for the products at this point, we will contact you with your shipping quote and then pay separately.

If your shipping address is different from your billing address, make sure you change it. When placing your order, you will have the opportunity to edit the shipping address and billing address. If you do not provide a different shipping address, your order will be shipped to your billing address by default.

International:
Please Contact Us for a quoted rate additional charges and restrictions will apply
1) Please contact your customs office for clarification on regulations and restrictions.
2) Make sure it is legal to import.
3) We will not issue a refund if the item is seized by customs unless the package is returned to us by customs officials.
4) The customer assumes responsibility for any duties or taxes that may apply.

Additional Shipping Information:
During business days, within 5 business days your order is usually shipped from the warehouse.
Restrictions: If your order requires extra labor (such as finishing Tiki statues, preparing a palapa kit, a custom sign, etc...), your order might take a few extra days.
Also, bamboo orders that require a quote may require additional times.
Finally, if you need any order to be taken care of and shipped out same day (or next day if placed after 12pm), after letting us know,and we can provide a shipping quote for that service.
In any case, feel free to contact us and ask us about the lead time for a particular order.

Wholesale:
In the event that we are not able to locate the exact item that you have ordered, we will automatically substitute it with a similar or comparable item.
This may be a simple case of substituting it for a different color and in some cases a slightly different style or wording. Any promotions or free shipping only apply to retail customers.

Thatch:
Prior to ordering any type of thatch product, please carefully read the following:
Throughout the county, fire inspectors may have diverse requirements and it is therefore strongly recommended that you consult with your local inspector prior to any purchase or installation. NO guarantees as to the fire safety or the acceptability by the governing authorities are expressed or implied by Culbertson Imports. Fire safety is very important and the standards will and do vary. Therefore, advanced planning in conjunction with your local Fire Marshal is not on a must, but a very wise and cost effective decision. Do not cut corners!
THATCH PRODUCTS ARE NOT RETURNABLE.

Bamboo/Tikis:
All poles have been fumigated to USDA regulations.
Please make sure you select the "Waiting for a Quote" option in the shipping page when you checkout. Checkout without paying for shipping and we will then give you a quote for your shipping by email or phone. We will then send you a link on our website so you can pay for the shipping.
YOU PAY WHAT WE PAY... But if the quote doesn't satisfy you, we will cancel your order and you won't be charged.
BAMBOO POLES AND TIKIS WILL EXPERIENCE NATURAL CRACKING. This does not affect the integrity.
BAMBOO PRODUCTS ARE NOT RETURNABLE.TIKI STATUES ARE NOT RETURNABLE FOR BEING NATURALLY CRACKED.

Tropical Matting:
OUR TROPICAL MATTINGS
ARE NOT RETURNABLE.

Damaged Goods, Returns or Exchanges:
We prepare your orders with care; however, a product may arrive damaged or defective. You may also for whatever reason decide that you do not want the product. If this happens, please return the product within 7 days upon reception for a full refund or exchange.
Be advised that this will not include a refund on shipping and handling (This does not apply for bamboo and thatch products that are not returnable). When we replace a damaged product, we will ship out the new product(s) at no additional cost.
Return shipping cost is at customer's expense.

Copyright/Trademark Statement:
Unless otherwise stated, all content available on this website and otherwise from Culbertson Imports, Mainlanders, or Tropical Tikis is copyright/trademark of Culbertson Imports. All rights are expressly reserved.
Any content accessed, downloaded, printed and copied must be accompanied by an acknowledgment and permission from Culbertson Imports. It is forbidden to alter or adapt the content of the materials without the express permission of Culbertson Imports; this includes but is not limited to any logos or reproductions of logos in any form. This is to prevent inaccurate, misleading or inappropriate business being associated with the Culbertson Imports name.
It is forbidden to sell, license, copy or reproduce the contents of this website in whole or in part, in any manner, for commercial purposes, without the prior written consent of Culbertson Imports.
Committing Copyright/Trademark infringement by using the content available on this website will result in legal action.
If you identify any infringement incidents on any other website please contact us.
Copyright (c) 2005 Culbertson Imports

PRIVACY POLICY:
We protect all confidential information. We realize it is everyone?s job from the owner to the intern to protect the personal, confidential and sensitive information collected.
Your privacy is important to Culbertson Imports. Our goal is to provide you with a safe shopping experience and assure that your private data is safe. This Privacy Statement has been written to describe the conditions under which this Website is being made available to you. The Privacy Statement discusses, among other things, how data obtained during your visit to this Website, collected and used. We strongly recommend
that you read the Privacy Statement carefully. By using this Website, you agree to be bound by the terms of this Privacy Statement.

PRIVACY NOTICE:
This privacy notice discloses the privacy practices for www.tropicaltikis.com This privacy notice applies solely to information collected by this web site. It will notify you of the following:

  • 1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • 2. What choices are available to you regarding the use of your data.
  • 3. The security procedures in place to protect the misuse of your information.
  • 4. How you can correct any inaccuracies in the information.
  • Information Collection, Use, and Sharing
    We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

    We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

    Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

    Your Access to and Control Over Information
    You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

    - See what data we have about you, if any.
    - Change/correct any data we have about you.
    - Have us delete any data we have about you.
    - Express any concern you have about our use of your data.

    Security

    We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

    Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

    While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

    If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone or email.


    Customer satisfaction is our number one priority; please notify us immediately for assistance.
    You can also call us to PLACE YOUR ORDER (between 10am and 5pm, Pacific Time)



    At the end of checkout, by clicking on the "Confirm Order" button, you are accepting all the above policy statements.